Legal

Terms of Service

Last updated: September 2026

These Terms of Service ("Terms") govern your use of sparksociallabs.com and the social media management services provided by Spark Social Labs, a registered assumed name of Spark Investments LLC ("Spark Social Labs," "we," "us," or "our"). Your agreement is with Spark Investments LLC. By using this website or engaging our services, you agree to these Terms. Specific engagements may also be covered by a separate written service agreement; where the two conflict, the service agreement controls.

1. Services

We provide done-for-you social media management, which may include content strategy, content creation, scheduling and publishing, community management, monthly reporting, and related add-on services such as paid ads management or on-site content shoots. The exact scope, platforms, deliverable counts, and fees for your engagement are confirmed in writing before work begins. Anything outside the agreed scope is quoted and approved before we do it. We use AI-assisted tools in our work, including for research, drafting, editing and performance analysis; all content is reviewed by a person and approved by you before it is published.

2. Term, billing, and cancellation

Engagements begin with an initial three-month term. After the initial term, services continue month to month until either party ends them.
Fees are billed monthly in advance and are due on the invoice date unless otherwise agreed in writing.
One-time services, such as the Brand Audit and a custom CRM build, are billed in full up front and are not subject to the initial term. Full detail on what is and is not refundable is in our Refund and Cancellation Policy, which forms part of these Terms.
After the initial term, either party may end the engagement with 30 days' written notice (email is fine). Fees already paid for the current period are not refunded, and we will complete or hand off work in progress for that period.
Paid advertising spend is always paid by you directly to the advertising platform from your own ad account. It is never included in our fees or routed through us.
We may adjust pricing for future billing periods with at least 30 days' written notice.
Promotional offers. We sometimes run a promotional discount on the first month of a monthly plan. Any such offer applies to new clients only, applies to the first month of a new initial three-month term, is limited to one per business, and cannot be combined with another offer. It does not apply to one-time services or to advertising spend. The remaining months of the initial term, and every month after it, are billed at the standard rate. The expiry date is stated wherever the offer is advertised.

3. Your responsibilities

Provide editor-level access to the social media accounts we manage, along with any brand assets, product information, photos, or footage you want used.
Name one point of contact who can approve content within the agreed approval window. If content is not approved or rejected within that window, scheduled posting dates may shift.
Confirm that you own or have the right to use any materials you provide, and that nothing you ask us to publish is unlawful, misleading, or infringes anyone else's rights.
Tell us in advance about promotions, launches, pricing changes, or anything else that should shape the content.
Comply with each platform's terms of use and community guidelines for your accounts.

4. Account ownership

Your social media accounts are yours. They stay in your name, with you as the owner, and we work through editor or partner access. We will never hold your accounts, pages, or ad accounts hostage, and if we part ways we will remove our access promptly on request.

5. Content approval and revisions

Nothing is published without your approval. Each content batch includes the number of revision rounds stated in your plan. Reasonable revisions to bring content in line with your brief are included; substantial changes in direction after approval may be scoped as additional work. Once you approve content, you are responsible for its accuracy and for any claims it makes about your business, products, or offers.

6. No guaranteed results

Social media performance depends on many factors outside our control, including platform algorithms, your industry, your market, seasonality, your product or service, and your own participation. We do not guarantee any specific results, including follower counts, reach, engagement, leads, sales, or revenue. What we commit to is consistent delivery of the agreed scope, a real strategy, and honest monthly reporting so you can judge the work for yourself.

7. Third-party platforms

Our services rely on third-party platforms such as Instagram, TikTok, Facebook, and scheduling tools. We are not responsible for platform outages, policy changes, account restrictions, algorithm changes, or content removals imposed by those platforms, and we cannot guarantee that any platform feature will remain available.

8. Intellectual property

You retain ownership of everything you provide to us.
Once the invoice covering a piece of content is paid, the finished content we create for you is yours to keep and use, during and after our engagement.
We retain ownership of our internal processes, templates, tools, and know-how.
Stock media, music, or fonts licensed for your content may be subject to the terms of their own licenses.
Unless you tell us otherwise in writing, we may reference you as a client and show published work in our own portfolio and marketing. We will never share confidential business information or unpublished content.

9. Confidentiality

We keep your non-public business information, account credentials, and performance data confidential and use them only to provide the services. This obligation continues after the engagement ends.

10. Disclaimer of warranties

We provide our services with reasonable care and skill. Beyond that, and to the fullest extent permitted by law, our services and this website are provided as is and as available, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that this website will be uninterrupted or error free, or that any particular social media platform will remain available or continue to work the way it does today.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

11. Limitation of liability

To the fullest extent permitted by law, Spark Investments LLC and its owners, employees, and contractors are not liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to the services or this website. Our total liability for any claim relating to the services is limited to the fees you paid us for the month in which the claim arose.

12. Indemnification

You agree to defend and hold harmless Spark Investments LLC from claims arising out of materials you provide, content you approve, your products or services, or your violation of any law or platform policy.

13. Website use

You may use this website for lawful purposes only. Information on this site, including pricing, is a starting point and may change; final scope and fees are confirmed in writing. We may update or take the site down at any time without notice.

14. Governing law

These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-law rules.

Talk to us first. If something goes wrong, email us and give us 30 days to put it right. Most problems are a misunderstanding about scope and are fixed in a conversation.

Any dispute that cannot be resolved that way will be brought in the state or federal courts located in Michigan, and both parties consent to their jurisdiction. Each party keeps any right it has to bring a qualifying claim in small claims court.

15. Changes to these terms

We may update these Terms from time to time. The "last updated" date reflects the current version. Continued use of the website or services after changes are posted means you accept the updated Terms.

16. Electronic communications and records

You agree that we may communicate with you electronically and that agreements, notices, approvals and records sent by email or through an agreed messaging channel satisfy any requirement that they be in writing. Approval of content given by email or message is binding approval.

17. Events outside our control

Neither party is liable for failing to perform because of something genuinely outside its reasonable control, including natural disasters, hurricanes, extended power or internet outages, government action, or the failure or shutdown of a third-party platform. If such an event prevents us from delivering, we will tell you, and we will either make the work up or credit the affected portion.

18. General

Entire agreement. These Terms, together with our Privacy Policy, Cookie Policy, Refund Policy and any signed service agreement, are the whole agreement between us and replace any earlier discussions or proposals.
Severability. If any part of these Terms is found unenforceable, the rest stays in force and the unenforceable part is applied as closely as the law allows to its original intent.
No waiver. If we do not enforce a right straight away, we have not given it up.
Assignment. You may not transfer your agreement with us without our written consent. We may transfer ours to a successor to our business, and will tell you if we do.
Subcontractors. We may use contractors or tools to help deliver the work. We remain responsible to you for it.
No partnership. Nothing here creates a partnership, joint venture or employment relationship between us.
Headings. Section headings are for convenience and do not affect meaning.

19. Contact

Spark Social Labs is a brand of Spark Investments LLC, a Michigan limited liability company. Contracts, invoices and payments are with Spark Investments LLC.
Email: hello@sparksociallabs.com
Website: sparksociallabs.com